Help Centre
Questions and answers
What JobTackl is, how it will work, what it costs, and what is and is not live yet. If something here is unclear or missing, tell us.
Launch and availability
When does JobTackl launch?
JobTackl launches on 15 August 2026 at 11:00pm UK time. The countdown on the homepage tracks it, and everyone on the waitlist is emailed when it opens.
Is JobTackl only available in Oxford?
No. JobTackl is available across the whole United Kingdom from launch day. Oxford is where we concentrate our first community building and marketing effort, but customers and providers anywhere in the UK can join and use the platform from the start.
What can I do on the site right now?
You can read how JobTackl works, browse the service categories, and join the waitlist. Searching, listing and booking open at launch.
Will there be an app?
Yes. App Store and Google Play links will appear on this site once the apps are published. We will not post links before they work.
The waitlist
What happens when I join the waitlist?
We record your email, whether you are a customer, a provider or both, and optionally your town and postcode area. We use that to tell you when JobTackl opens and to understand where demand and supply are building.
Why does the form say it is not connected?
Because it genuinely is not yet. The waitlist database is still being built, so nothing you type is stored or sent. We would rather say that than show a success message and silently lose your details. Sign-ups open before launch.
Why ask for a postcode area and not a full postcode?
A postcode area such as OX1 is enough to plan where to recruit providers. A full postcode identifies a household, and we do not need that to run a waitlist. We never ask for your full address at this stage.
Can I join as both a customer and a provider?
Yes — choose “Both” on the waitlist form. Plenty of people need help with some things and offer help with others.
For customers
What does it cost to use JobTackl?
You pay the provider’s price for the service, plus a 10% booking fee on top. The fee is shown before you confirm a booking — there is nothing added afterwards.
How much do services themselves cost?
Providers set their own prices, so it varies by category, job and provider. JobTackl does not set, cap or negotiate rates. Each provider sets out how they price before you book.
When am I charged, and when does the provider get paid?
You pay securely at the point of booking, through Stripe. The funds are then held — the provider does not receive them straight away.
Once the job is done you confirm completion, which releases the payment. If no dispute has been raised, payment releases automatically 48 hours after the scheduled completion time if no dispute has been raised.
What if I need to cancel?
Cancel more than 24 hours before the booking and you get a full refund.
Cancel within 24 hours and 50% of the service price is refunded. The other 50% goes to the provider as cancellation compensation, because they held the slot and likely turned down other work. The booking fee is not refunded in that case.
Full detail is in the Refund & Cancellation Policy.
What if the provider cancels?
You receive a full refund, including the booking fee, however late the cancellation comes. A provider cancelling is never your cost to bear.
What if the work is not done properly?
Raise it with the provider first — most problems are fixed fastest by the person who did the work. If it is unresolved, raise a dispute before confirming completion, which holds the funds while we review it. See Report a Problem.
Is my card stored by JobTackl?
No. Payments are processed by Stripe and card details go directly to them. JobTackl never stores card numbers.
What is expected of me as a customer?
Accurate job descriptions, safe access, agreeing changes before they happen, and paying as agreed. The full expectations are in the Customer Standards.
For providers
What does it cost to list on JobTackl?
Nothing. Providers join free — no listing fee, no subscription — and no commission is deducted from your earnings at launch. The 10% booking fee is paid by the customer on top of your price.
Will that change later?
We may introduce optional paid features in future, such as enhanced tiers or featured listings. Anything of that kind will be published in advance, will not be applied retrospectively, and will not change the terms of a booking already made.
When do I get paid?
The customer pays at booking through Stripe. JobTackl instructs the provider transfer when the customer confirms completion, or automatically after 48 hours if no dispute has been raised. Release is the transfer instruction, not a promise that money has already reached your bank. You will complete Stripe onboarding as part of setting up.
What happens if a customer cancels on me?
If they cancel within 24 hours of the booking, you receive 50% of the service price as cancellation compensation. Cancellations with more notice are refunded to the customer in full.
Do I need qualifications or insurance?
It depends on the category. Some work carries legal requirements, and some carries expectations such as a current DBS check where you work with children. These are set out in the Provider Standards.
Can I choose the area I cover?
Yes. You define your service area, and you are only shown to customers within it. You also set your own availability.
Will I get bookings straight away?
We cannot promise that, and we will not pretend otherwise. Demand builds at different rates in different places and categories. What we can say is that you will be discoverable to customers searching your area and category from launch.
Am I employed by JobTackl?
No. Providers are independent — not employees, workers, agents or subcontractors. You are responsible for your own tax and National Insurance, and the contract for a job is between you and the customer.
Who do I contact about my provider account?
providers@jobtackl.com for onboarding, verification and standards. For payouts and billing, accounts@jobtackl.com.
Trust, safety and data
Are providers checked?
Identity and relevant detail checks are being built into provider onboarding. They are not operational yet, because onboarding itself is not open. We describe what we are building on the Trust & Safety page rather than claiming checks that do not exist.
Is JobTackl responsible for the work?
JobTackl is a marketplace, not a service company. The contract for the work is between the customer and the provider. We are responsible for the platform, the standards we set, handling reports, and running the dispute process — not for carrying out the job.
How do disputes work?
Raise a dispute before confirming completion and the funds stay held. Both sides get to explain, we review the platform record, and we determine an outcome — which may include a full or partial refund. The steps are set out in the Refund & Cancellation Policy.
What do you do with my data?
Our intended approach is set out in the Privacy Policy. For any privacy request, email privacy@jobtackl.com.
Why are your policies marked as drafts?
Because they have not been through legal review yet. Publishing them as drafts is more honest than publishing nothing, or publishing them as though they were final. Each will be reviewed and approved before launch.
How do I delete my account and data?
Accounts do not exist yet, so there is nothing to delete today. Once accounts launch you will be able to start deletion from inside the app — that feature is not built yet, and we will not pretend otherwise.
In the meantime, email privacy@jobtackl.com to have anything we hold removed, including a waitlist entry. Some records must be kept afterwards where the law requires it — see deleting your account.
Do you use cookies or tracking?
The current site sets no advertising or third-party analytics cookies, so there is nothing to consent to yet. When that changes we will ask before setting anything non-essential. See the Cookie Policy.