Restricted and prohibited services

Not available at initial launch

• Childcare, personal care or vulnerable-adult care
• Gas work, notifiable electrical work, structural work, roofing and asbestos work
• Weapons, illegal goods, sexual services, unlawful surveillance or account access
• Medical, legal, regulated financial or immigration advice
• Animal boarding or day care
• Alcohol, tobacco, controlled medicines or other age-restricted purchases
• Cash withdrawal, money transfer or control of a customer’s financial account

Available only with the right controls

• Waste transport requires the applicable carrier status and authorised disposal evidence
• Provider transport requires the correct vehicle, driver, business-motor and goods-in-transit evidence
• Work at height, powered tools and chemicals require task-specific scope and evidence
• Pet care requires a written care/emergency plan and appropriate animal/key cover
• DBS evidence is considered only for a legally eligible role and never presented as a safety guarantee
• Solvent dry cleaning may be performed only from appropriately operated premises; individuals may offer disclosed collection/return

When a task changes

A provider must stop if the real work falls outside the agreed safe scope. Holding a qualification does not make a prohibited launch category available. Customers and providers should use Report a Problem for a concerning listing or request.

This page is practical guidance, not legal advice or evidence that provider checks are already operational.